As a result of COVID-19, we are short staffed and working under Full Covid Protocols to keep everyone safe.
We doing our best to get orders out as quickly as possible. We are NOT shipping expedited orders at this time. If you have a rush order, please call before placing it to check stock and get the estimated delivery time. Please expect some delays in shipping.
Thank you in advance for your patience :)
Shipping is $11.75 for orders up to $74.00.
Shipping is $14.95 for orders $75 to $120, and $20 for orders $121 to $137.
For orders of $138.00 and above - shipping is Free!
Shipments in Canada and USA include tracking.
We ship anywhere else in the world by parcel post at the same cost, but this does not include tracking. Any duties, customs fees, or charges and taxes are not not included. You are responsible for paying them.
Email info@IceHalo.com if you have any questions about shipping.
Canada Post estimated shipping time is up to 7 business days for shipments within Canada and 6 to 12 business days for shipments outside of Canada. If faster delivery is needed, Xpresspost can be requested and delivery is usually 2 to 3 business days in Canada and the USA and up to 7 for most other countries. For most addresses in Canada and the USA, Xpresspost is usually $12 to $18 more, up to about $60 more for other countries. Place your order and request a quote for the Xpresspost cost in the shipping instructions, and we will invoice you. If you change your mind, you can have regular shipping, or we will refund your order.
RETURNS & EXCHANGES:
We guarantee full refund or exchange on any product. Please email to request an RMA number.
Products must be return shipped to Ice Halo Ltd. by your postal service only. Any other service generates charges which will be deducted from your credit.
Products should be shipped to:
Ice Halo Ltd. Unit #283, 65 Cedar Pointe Drive, Barrie, ON L4N 9R3.
The Ice Halo wraps snugly and comfortably around your head and secures at the side with adjustable Velcro closures to provide secure protection if you fall and hit your head.
Our lovely Rabbit Faux Fur Halos are a shorter hair than the Luxury Faux Furs. They are machine washable and can be put in the dryer on cool air to dry (we recommend leaving them overnight to dry!) Too many washes may produce a 'well loved Teddy Bear' appearance.
Always make sure the Widest section of the Ice Halo is covering the middle BACK of your head and the narrow section is in the middle of your forehead just above your browline.
Other manufacturers offer similar products at lower prices than ours, but they are also lower quality. All our Ice Halo Products are tested in one of the top impact testing facilities in the world, using the Hockey Helmet Standard (CSA Z262.1-09 (April 2009) Annex A, Impact Drop Testing). Our products pass the standard requirements for front, side and back impact. When it comes to comparison - Ice Halo products out rank the lesser valued ones on the market every time!
None of the Faux Fur Halos have our logo on the outside. If you wish to have the Ice Halo logo showing on your Rabbit (or Luxury Fur) please make a note of this when you are placing your order!
WARNING AND DISCLAIMER
Aura Halo & Ice Halo products are designed to reduce the risks of impact to head during participation in non-contact sports and activities, but cannot and does not prevent all risk of head injuries. Participation in curling, Figure Skating and other sports exposes the participant to the risk of injuries, and participation in such sports implies acceptance of such risk.
No helmet, head gear or head protection device can prevent all head, neck or facial injuries. A user may sustain head injuries (which may include concussions or other brain-related injuries) notwithstanding his or her use of Aura Halo or Ice Halo products, and there are areas of the head and face that are not covered or protected by these products. In addition, for maximum performance, it is vital that each product be sized and fitted properly, and replaced promptly if fit loosens over time or falls off during participation in the activity for which it is was purchased.$59.95
Medium adjusts to fit most adults.
Using a cloth measuring tape, start at the middle of the forehead just above the eye brows, follow around to just above the tips of the ears, go around the back where it sticks out the most, continue past the other ear just above the tip, until you return to the middle of the forehead. THIS measurement is the head circumference. Please use the chart below for the correct sizing - bearing in mind there is a 2" variance with the Velcro closure. If you are on the boarder of two sizes, always order the larger size.
X-Small fits 18 up to 20 inches (46 to 51 cm),
Small fits 20 up to 22 inches (51 to 56 cm),
Medium fits 22 up to 24 inches (56 to 61 cm),
Large fits 24 up to 26 inches (61 to 66 cm).
Important Note for X-Small:
Size X-Small is for children from toddler up to about age 5 or 6. Please measure before ordering X-Small.